Our purpose is to bring joy to those we care for and our service to our residents and their families is underpinned by our values of Compassion, Accountability, Respect and Excellence. Through compassion, we strive to understand and meet the needs and feelings of those living with Opal, their families and each other.
Our accountability ensures we take responsibility for our actions, commitments and the wellbeing of those we care for.
We are honest, transparent and respectful and we work as a team, continually striving to provide excellence through a safe, joyful and purposeful life for all our residents.
We believe human connection is at the heart of wellbeing. Nurturing deep connections with the community enables our residents to maintain important relationships and pursue interests that are meaningful to them. Each of our homes plays an active role in community life.Learn about our community
We understand the importance of having a place for residents and families to spend time together. Whether it is the café, a peaceful garden, outdoor entertaining area or a quiet space - you will find it at one of our homes.
Comprehensive healthcare, high standards of care and lifestyle programs delivered by an exceptional team, ensure that our residents get more out of life.Get to know our residents
We offer care for residents including permanent care, respite and dementia care. Registered nurses are on site at all times and allied health care services include physiotherapy, pharmacy, podiatry, optometry and dental.Learn more about our types of care
Commonly asked questions about Opal
Family pets are welcome to visit, although we ask our families to ensure that pets do not enter the dining room during mealtimes. In some circumstances, you may be able to bring your pet to live with you although this needs to be agreed in advance with the General Manager.
Yes, laundry services are provided in all our homes. We offer a complimentary labelling service so that your clothes are clearly labelled and can be returned to you as quickly as possible. Please ask a team member to arrange labelling of any newly acquired items prior to the items being used to ensure they do not go missing. If you prefer a labelling option other than the one provided at the home, we may ask you or your representative to make arrangements, and to cover any additional costs. As we use industrial laundry machines, we recommend that delicate items of clothing be hand-washed by you or a family member or friend.
If you would like a private telephone, please speak with the General Manager to determine whether the home is able to provide you with a phone or other ways to stay connected to your family and friends. You may be asked to cover the costs of installation as well as rental of the landline. You are also welcome to bring your own mobile phone and charger if you prefer.
Yes, we support every resident to maintain social continence, where continence may be compromised. Following a comprehensive assessment, our nurses will allocate the appropriate high-quality disposable products as part of our care and services. If you have a personal preference for a brand or if your doctor prescribes a continence aid that is not provided by us, these must be supplied and paid for by you or your representative.
No, you don’t need to have an Enduring Power of Attorney to move into an Opal home however we encourage you to consider appointing a trusted family member or friend to help manage your affairs and/or make health, medical and lifestyle decisions on your behalf if you are no longer capable of doing this for yourself. If you would like to explore these options, the General Manager in the home can refer you to relevant resources.
At Opal, we value your thoughts and the opportunity to work with you to resolve any issues you may have. That’s why you’ll find it easy to raise a complaint, make a suggestion, share a compliment or just have your say.
Here are some simple avenues to provide your feedbacks:
- Speak to a team member in your home. This is often the fastest and easiest way to communicate your feedback and to resolve an issue.
- Arrange a time to speak with the General Manager in your home either in person or by phone. Our General Managers appreciate the opportunity to work with you to action your feedback.
- You can submit your feedback using the online form or by calling 1800 767 074 and your feedback will be routed to the most appropriate manager and you will receive a reference number for tracking purposes.
If you feel that your issue has not been resolved to your satisfaction, you may call 1800 767 074 and request an internal review from a senior member of our Opal Support Team.