Quality care that’s all about you
We understand that the decision to move into residential care is never easy. It can trigger all kinds of emotions – fear, anxiety, guilt, loss, or even relief – sometimes all at once. For us, aged care isn’t just about buildings or a lifestyle choice, it’s about empathy, quality of life, and belonging.
We focus on providing a friendly and inviting atmosphere for all our residents and families. This starts with our high-quality clinical care, social and recreational programs, and community connections - and extends to our residents’ health, wellbeing, and independence. We believe eating well is essential to living well. That's why we provide only the freshest, most nutritious home-style meals cooked on-site and sourced locally where possible.
We offer a range of accommodation options and living spaces – including private and companion rooms – giving you comfort and privacy. Everything we do is designed to help make your life as enjoyable and comfortable as possible.
Opal manages 78 residential aged care homes, located in metro and regional areas in New South Wales, Victoria, Queensland, and Western Australia.
Our care team
You will find some of the most experienced and caring people at Opal. Our team pride themselves on delivering high quality aged care tailored to the needs of our residents. Meet a few of our team and find out why they choose to work at Opal Aged Care.Get to know Our Care Team
Our leadership team
Looking after over 6,500 residents in our care every day is truly a team effort at Opal. We acknowledge the dedication and contribution of all of our 8,500 team members, as together we strive to bring joy to those we care for.Get to know our leaders
Commonly asked questions about Opal
Family pets are welcome to visit, although we ask our families to ensure that pets do not enter the dining room during mealtimes. In some circumstances, you may be able to bring your pet to live with you although this needs to be agreed in advance with the General Manager.
Yes, laundry services are provided in all our homes. We offer a complimentary labelling service so that your clothes are clearly labelled and can be returned to you as quickly as possible. Please ask a team member to arrange labelling of any newly acquired items prior to the items being used to ensure they do not go missing. If you prefer a labelling option other than the one provided at the home, we may ask you or your representative to make arrangements, and to cover any additional costs. As we use industrial laundry machines, we recommend that delicate items of clothing be hand-washed by you or a family member or friend.
If you would like a private telephone, please speak with the General Manager to determine whether the home is able to provide you with a phone or other ways to stay connected to your family and friends. You may be asked to cover the costs of installation as well as rental of the landline. You are also welcome to bring your own mobile phone and charger if you prefer.
Yes, we support every resident to maintain social continence, where continence may be compromised. Following a comprehensive assessment, our nurses will allocate the appropriate high-quality disposable products as part of our care and services. If you have a personal preference for a brand or if your doctor prescribes a continence aid that is not provided by us, these must be supplied and paid for by you or your representative.
No, you don’t need to have an Enduring Power of Attorney to move into an Opal home however we encourage you to consider appointing a trusted family member or friend to help manage your affairs and/or make health, medical and lifestyle decisions on your behalf if you are no longer capable of doing this for yourself. If you would like to explore these options, the General Manager in the home can refer you to relevant resources.
At Opal, we value your thoughts and the opportunity to work with you to resolve any issues you may have. That’s why you’ll find it easy to raise a complaint, make a suggestion, share a compliment or just have your say.
Here are some simple avenues to provide your feedbacks:
- Speak to a team member in your home. This is often the fastest and easiest way to communicate your feedback and to resolve an issue.
- Arrange a time to speak with the General Manager in your home either in person or by phone. Our General Managers appreciate the opportunity to work with you to action your feedback.
- You can submit your feedback using the online form or by calling 1800 767 074 and your feedback will be routed to the most appropriate manager and you will receive a reference number for tracking purposes.
If you feel that your issue has not been resolved to your satisfaction, you may call 1800 767 074 and request an internal review from a senior member of our Opal Support Team.