Choosing the right home
The decision to move into residential aged care can sometimes be a difficult one. For some older people and their families, the process can trigger all kinds of emotions – fear, anxiety, guilt, loss or even relief – sometimes all at once. We’re here to help you navigate your pathway into care and choose a care home that meets your personal needs.
5 Steps into Residential Aged Care
Make sure the person requiring care has had an ACAT assessment
Search for a residential aged care home suitability located
Understand the costs associated with aged care
Ensure you have all the relevant paperwork
Check out our moving checklist to ensure the smoothest move possible
Life in our Homes
To be a part of the community in which you live, is to belong. We have a range of high quality person centered care options including respite, dementia-support and permanent care and many Opal Homes also offer day respite. There are fresh home cooked meals, access to a range of health services, and individually tailored social and recreational activities to bring joy and meaning to your days.Learn more about life in our homes
Moving into aged care can be a stressful time so we will always do our best to help make the transition as smooth as possible.
Some of the key steps involved are to meet with us before your move-in day & complete the Resident Agreement.Learn more about moving in
For peace of mind, it’s critical that you fully understand the costs of residential aged care as well as any fees and charges you may incur along the way. It’s also important to understand that the overall amount you pay for both care and accommodation depends on your individual financial situation.Explore the costs
Commonly asked questions about Opal
Family pets are welcome to visit, although we ask our families to ensure that pets do not enter the dining room during mealtimes. In some circumstances, you may be able to bring your pet to live with you although this needs to be agreed in advance with the General Manager.
Yes, laundry services are provided in all our homes. We offer a complimentary labelling service so that your clothes are clearly labelled and can be returned to you as quickly as possible. Please ask a team member to arrange labelling of any newly acquired items prior to the items being used to ensure they do not go missing. If you prefer a labelling option other than the one provided at the home, we may ask you or your representative to make arrangements, and to cover any additional costs. As we use industrial laundry machines, we recommend that delicate items of clothing be hand-washed by you or a family member or friend.
If you would like a private telephone, please speak with the General Manager to determine whether the home is able to provide you with a phone or other ways to stay connected to your family and friends. You may be asked to cover the costs of installation as well as rental of the landline. You are also welcome to bring your own mobile phone and charger if you prefer.
Yes, we support every resident to maintain social continence, where continence may be compromised. Following a comprehensive assessment, our nurses will allocate the appropriate high-quality disposable products as part of our care and services. If you have a personal preference for a brand or if your doctor prescribes a continence aid that is not provided by us, these must be supplied and paid for by you or your representative.
No, you don’t need to have an Enduring Power of Attorney to move into an Opal home however we encourage you to consider appointing a trusted family member or friend to help manage your affairs and/or make health, medical and lifestyle decisions on your behalf if you are no longer capable of doing this for yourself. If you would like to explore these options, the General Manager in the home can refer you to relevant resources.
At Opal, we value your thoughts and the opportunity to work with you to resolve any issues you may have. That’s why you’ll find it easy to raise a complaint, make a suggestion, share a compliment or just have your say.
Here are some simple avenues to provide your feedbacks:
- Speak to a team member in your home. This is often the fastest and easiest way to communicate your feedback and to resolve an issue.
- Arrange a time to speak with the General Manager in your home either in person or by phone. Our General Managers appreciate the opportunity to work with you to action your feedback.
- You can submit your feedback using the online form or by calling 1800 767 074 and your feedback will be routed to the most appropriate manager and you will receive a reference number for tracking purposes.
If you feel that your issue has not been resolved to your satisfaction, you may call 1800 767 074 and request an internal review from a senior member of our Opal Support Team.