At Opal our approach to care means we take the time to get to know you and understand your individual needs and preferences. Our clinical team provides exceptional care, working with medical and allied health professionals to ensure all your health needs are met to a consistently high standard with a registered nurse available around the clock.
We are committed to excellence in foodservice. Made fresh daily by our qualified chefs, our meals use the finest quality ingredients. Our meals are nutritionally balanced, as well as looking appetising and tasting delicious. Dining is a social experience with meals served in an environment that promotes interaction and a sense of community.
A range of room choices are available including single and companion rooms. Shared spaces include comfortable lounge and dining areas and inviting outdoor spaces. While we recognise the importance of the physical environment, we know what really makes the difference is the people that live and work there - they give it a beating heart and truly make it a place to call home.
We all need a space to enjoy a cuppa, share in a conversation, or meet up with friends. Our homes offer a variety of comfortable shared spaces. Some areas are more intimate and perfect for quiet contemplation or enjoying a good book while others provide a larger space.
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Many of our homes have function rooms available to host family and friends for any occasion. We welcome the opportunity to share in special celebrations whether it’s an intimate private gathering or a larger affair involving our whole home community.
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Beautifully landscaped outdoor spaces are there to enjoy walking, gardening and spending time with family and friends. Many of our residents enjoy spending time in the garden and often get involved in kitchen gardens where everyone gets to enjoy home grown fresh produce.
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Although you can expect the same high-quality care at each of our Opal homes, each one is unique. Some of the features you may find are on-site cafes, hair salons, wellness centres, swimming/hydrotherapy, cinemas and grand pianos. Check our visual guide for an overview of the features of your Opal home.
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Commonly asked questions about Opal
Family pets are welcome to visit, although we ask our families to ensure that pets do not enter the dining room during mealtimes. In some circumstances, you may be able to bring your pet to live with you although this needs to be agreed in advance with the General Manager.
Yes, laundry services are provided in all our homes. We offer a complimentary labelling service so that your clothes are clearly labelled and can be returned to you as quickly as possible. Please ask a team member to arrange labelling of any newly acquired items prior to the items being used to ensure they do not go missing. If you prefer a labelling option other than the one provided at the home, we may ask you or your representative to make arrangements, and to cover any additional costs. As we use industrial laundry machines, we recommend that delicate items of clothing be hand-washed by you or a family member or friend.
If you would like a private telephone, please speak with the General Manager to determine whether the home is able to provide you with a phone or other ways to stay connected to your family and friends. You may be asked to cover the costs of installation as well as rental of the landline. You are also welcome to bring your own mobile phone and charger if you prefer.
Yes, we support every resident to maintain social continence, where continence may be compromised. Following a comprehensive assessment, our nurses will allocate the appropriate high-quality disposable products as part of our care and services. If you have a personal preference for a brand or if your doctor prescribes a continence aid that is not provided by us, these must be supplied and paid for by you or your representative.
No, you don’t need to have an Enduring Power of Attorney to move into an Opal home however we encourage you to consider appointing a trusted family member or friend to help manage your affairs and/or make health, medical and lifestyle decisions on your behalf if you are no longer capable of doing this for yourself. If you would like to explore these options, the General Manager in the home can refer you to relevant resources.
At Opal, we value your thoughts and the opportunity to work with you to resolve any issues you may have. That’s why you’ll find it easy to raise a complaint, make a suggestion, share a compliment or just have your say.
Here are some simple avenues to provide your feedbacks:
- Speak to a team member in your home. This is often the fastest and easiest way to communicate your feedback and to resolve an issue.
- Arrange a time to speak with the General Manager in your home either in person or by phone. Our General Managers appreciate the opportunity to work with you to action your feedback.
- You can submit your feedback using the online form or by calling 1800 767 074 and your feedback will be routed to the most appropriate manager and you will receive a reference number for tracking purposes.
If you feel that your issue has not been resolved to your satisfaction, you may call 1800 767 074 and request an internal review from a senior member of our Opal Support Team.