Opal Aged Care response to ABC reports around care and interactions with residents’ families

3 August, 2017: Recent reports about Opal Aged Care published on the ABC website and via the 7.30 Report on 2 August 2017 discussed three cases of resident care at Opal homes and the families’ complaints about this care.

The specific complaints were raised between 2012 and 2016 and Opal responded to the concerns at the time, investigated the circumstances of each and took action to resolve them. Opal also sincerely apologised to the families involved.

At Opal we understand that the decision to move a loved one into residential aged care is one of the most difficult decisions a person will ever have to make. Every single resident in our homes has the right to expect the very best care 100% of the time and Opal continually strives for this outcome for the 6,000 residents we care for every day.

While it’s uncommon that this high standard of care is not delivered, unfortunately it does sometimes occur. In those instances, Opal has consistently stood before the public to acknowledge that its high standards have not been met and takes immediate action to address this.

Opal stands by its highly trained and professional workforce – there are more than 6,500 Opal staff and the majority come to work every day wanting to provide the best care possible to every resident. Opal’s stringent policies support staff in delivering the highest levels of care. If these policies are not met or followed, this is acted on.

As a leading aged care provider, we will stand up and be transparent where there have been failings and look at how we can continually improve and learn. This includes working with others in the aged care sector to make sure we meet the standard Australians expect and deserve.

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For media information please contact: Michelle Ryan on 0404 381 886 or Rebecca Wilson 0417 382 391