21 November, 2017: Opal wishes to clarify its national policy around upgrades to resident’s ensuite bathrooms.
In its previous release dated 6 November 2017, regarding questions raised by the South Gippsland Sentinel-Times about renovations at the Opal Seahaven home in Inverloch, Opal stated:
“Opal acted quickly to address the concerns raised by one family around these upgrade works. Due to this feedback, we also reviewed our policy for our improvement works in the future and we have undertaken to move residents to vacant rooms for the duration of such works.
This approach is being followed for the final two stages of ensuite upgrades at Seahaven, which are expected to conclude in December.”
Opal can confirm that this policy applies to Opal’s 71 homes nationally, not just Opal Seahaven. All residents whose ensuite bathrooms are being fully renovated will be relocated to other vacant rooms in the same facility prior to works commencing.
For media information please contact: Michelle Ryan on 0404 381 886 or Rebecca Wilson on 0417 382 391