About Us

Opal Aged Care

Opal Aged Care (formerly Domain Principal Group) is one of the leading, privately owned aged care providers in Australia. With over 70 homes in four states providing specialist aged care services for a range of needs including dementia and respite care services. Learn about us and why we are trusted as an aged care provider by so many Australian’s.

Over six years ago, Domain and Principal Aged Care businesses merged to become Domain Principal Group. On 4 June 2014, the business changed its name to Opal Aged Care. The change of name came about not due to ownership or management changes, but because we simply feel that it is time for one identity that better reflects our determination to be industry leaders who are different from other aged care providers.

We believe that our new identity reinforces our focus on communicating honestly and openly with the community, residents and their families about some of the unspoken emotions of aged care, such as fear and guilt and over time begin to change the perception of residential aged care in the community.

How will we be different?

To be different we need to approach many things we do with fresh thinking. Whilst the clinical care outcomes of our residents will always be a primary focus, we have begun the process of making changes to the way we deliver lifestyle and hospitality programs for our residents by learning from other service industries and introducing new people to our Company. We have also signed a national alliance with Dementia Australia to train every single one of our employees on the fundamentals of good dementia care.

Of course, none of this is possible without our dedicated team and we will only achieve our goals by supporting, rewarding and investing in our people. We continue to allocate significant resources to develop and deliver new training programs to all our team, ensuring we attract and retain the best team in the industry.

We feel our new identity better reflects who we are and what we are aiming to achieve, communicates our position as a specialist aged care provider and delivers on our commitment to ensure our residents get the most out of life.

Our Purpose and Values

Our purpose is to bring joy to those we care for and our service to our residents and their families is underpinned by our values of Compassion, Accountability, Respect and Excellence.

  • Compassion: We strive to understand and meet the needs and feelings of those we care for. We act with kindness in everything we do.
  • Accountability: We take responsibility for our actions, commitments and the wellbeing of those we care for.
  • Respect: We are honest and transparent. We respect those we care for. We always show respect for each other.
  • Excellence: We work as a team to provide the highest quality care and the highest standard in everything we do.